September 21, 2017
Frontier Communications Operations in Florida Return to Near-Normal Levels Thanks to Reliability and Resiliency of FiOS All-Fiber Network
99 Percent of Customer Base in Service
TAMPA, Fla.--(BUSINESS WIRE)-- Daily operations for Frontier Communications have returned to near normal levels after Hurricane Irma's punishing sweep through the company's six-county Florida service area (Hillsborough, Pinellas, Pasco, Polk, Manatee and Sarasota).
"The resiliency of Frontier's buried all-fiber network was a significant differentiator in the market," said Melanie Williams, Frontier's Senior Vice President for Operations in Florida. "Where power was available, the services of the majority of Frontier's FiOS-based customers remained operational despite Irma's impact. Frontier customers who lost power saw their FiOS services automatically restored once electricity was available."
Frontier's central office and remote office facilities remained online throughout the storm, either because electricity was available or generator power kicked in, added Williams.
"For customers on our copper network with traditional corded phones, voice service continued to work regardless of power availability," said Williams.
Frontier's disaster recovery plan includes damage assessments and getting technicians into the field as soon as conditions allow and emergency management agencies provide the go-ahead. Frontier deployed 630 service technicians into the field as soon as the all-clear was given. This work force continues to address customer issues and new installations daily.
Other storm preparations included activation of Frontier's Emergency Response Center; equipping fleet vehicles with extra fuel, fluids and lighting; double-checking all safety equipment, ensuring all back-up power supplies and generators are fully operational; ensuring supplies were available for plant and network restoration; and placing emergency network supplies throughout company facilities. On-going communications with employees assured their safety.
"Our network was resilient in the Tampa Bay area, as were our teams on the ground and call centers. I am proud of the level of preparation we put in to be ready for Irma's impact," said Williams. "It certainly made a difference."
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) is a leader in providing communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business Edge™ offers communications solutions to small, medium, and enterprise businesses. More information about Frontier is available at www.frontier.com.